Once appointments have been scheduled, clients will be issued an invoice, and prepayment of the full fee will be required at least 48 hours prior to confirm the appointment. Specialist assessments such as for Psychological Status, ASD, ADHD, Cognitive Function, etc. can be in 3 instalments (i.e. prior to initial clinical interview, prior to completion of relevant psychometric forms, and prior to feedback & release of the report).
All payments are done through internet banking. Details will be in the invoice issued.
In the unlikely event of invoices not being settled on time, to cover the cost of administration time seeking settlement of invoices, an additional fee of S50 will be added to the invoice.

In the rare event of invoices not being settled after 1 month, they will be automatically handed over to our debt collection agency, & the client will become liable to any other fees that agency may impose in the settlement of the invoice.

If you wish to change or cancel an appointment, a minimum of 48 HOURS notice is required, either by telephone, text or email. Changes or cancellations made with less than 48 hours’ notice will be charged in FULL.

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PLEASE NOTE:   If you do not give notice of your inability to attend before your scheduled time, your non-arrival will be treated as a broken appointment, & your prepayment for the 1st hour of the booked session will be forfeited, to cover administrative costs & clinician time.